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Who answers the phone

Untap Web is Chris Melson, in O'Fallon, MO. There is no call center and no account manager layer: when you call, he picks up.

Answered by
Chris Melson
Hours
Monday to Friday, 9 AM to 5 PM Central
Based in
O'Fallon, Missouri
Bid
Stand Up and Growth have fixed prices, so your bid is instant. Custom work is reviewed by Chris, who gets in touch to talk it through.
Chris Melson, founder of Untap Web

Credentials

Name
Chris Melson
Role
Founder & CEO, Untap Web, LLC
Experience
20+ years in enterprise technology and operations
Previous firms
LSEG, Refinitiv, Thomson Reuters
Largest role
Head of Global Trading Systems Support at LSEG, a 200+ person division
Education
MBA, BS Computer Science, BA Management (Webster University, St. Louis)

Chris Melson spent more than 20 years in enterprise technology and operations at global firms, including LSEG, Refinitiv and Thomson Reuters, most recently running a 200+ person global support division at LSEG.

Untap Web applies the same habits to the websites of Midwest trades and local businesses: find what is actually broken, fix it properly, and measure the result.

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How we work

  1. Diagnose first

    Before any code, we review your current site and listings: speed, structured data, name, address and phone consistency, and the gaps against local competitors.

  2. Build deliberately

    Page structure, structured data, performance and internal links are decided for your trade and towns, not taken from a theme's defaults.

  3. Stay accountable

    The subscription keeps us working on the site after launch, with a monthly change request and maintenance included.

Contract facts

The same terms on every plan. The Service Agreement has the full wording.

Launch
3 to 6 weeks once we have everything we need from you (your content, logins and photos)
Setup fee
None
Term
1-year minimum term (a 2-year term gets the lower price), then month to month. Cancel with 30 days notice.
Revisions before launch
2 consolidated rounds (extra rounds billed hourly)
Changes after launch
1 consolidated change request per month for minor copy and content updates
Ownership
Site design licensed. Domain and content owned by client.

Guides by Chris Melson

Start with your bid

Pick a plan, your pages and the features you need in the bid builder. Stand Up and Growth have fixed prices, so your bid is instant. Custom work is reviewed by Chris, who gets in touch to talk it through. Or call (314) 504-1142.