Legal

Monthly Web Services Agreement

Effective: Upon payment confirmation

Provider: Untap Web, LLC, a Missouri LLC

This Agreement is entered into between Untap Web, LLC (“Provider”) and the subscribing Client (“Client”) as identified at checkout. By completing payment via Stripe, Client agrees to be bound by the terms below.

1. Service Tier Selection

Client enrolls in one of the following service tiers:

Stand Up

$249/mo (1-Year) · $224/mo (2-Year)

Growth

$649/mo (1-Year) · $599/mo (2-Year)

The selected tier and term are confirmed at checkout and govern the Client’s monthly rate and commitment period.

2. Services Included

2.1 Stand Up Services

If Client enrolled in the Stand Up tier, Provider delivers:

Custom ~5-page core website, built on Next.js
Mobile-first, responsive design
Secure hosting and SSL certificate
Basic SEO, AEO, and pSEO setup
Monthly technical maintenance (software updates, uptime monitoring, minor copy updates)

2.2 Growth Services

If Client enrolled in the Growth tier, Provider delivers everything in Section 2.1, plus:

Advanced SEO, AEO, and pSEO setup and ongoing optimization
Google Business Profile (GBP) management (see Section 2.3)
One SEO/AEO-optimized blog post per month
One quarterly strategy call (approximately 30–60 minutes)

2.3 Google Business Profile Management – Scope (Growth Only)

GBP management includes: initial profile optimization, ongoing accuracy maintenance, and weekly review digest reports.

GBP management expressly does NOT include individual responses to negative reviews, reputation crisis management, or social media reputation management. Those services require a separate custom engagement.

3. Services Not Included

The following require a separate Scope of Work Addendum and additional fees:

Full website redesigns
E-commerce functionality or payment processing
Paid advertising management
Additional core pages beyond those established at onboarding
Social media content creation or management
Photography, video production, or custom graphic design
Any work not listed in Section 2

Minor copy updates are included. Structural changes, new pages, or new features are not.

4. Initial Build and Delivery

4.1 Client Onboarding

After payment, Provider delivers an onboarding info sheet link. Client agrees to complete and return it within 10 business days of receipt.

4.2 Draft Delivery

Provider delivers an initial draft within 7 business days of receiving the completed onboarding info.

4.3 Revision Rounds

Two (2) rounds of revisions are included. Each round is a single consolidated set of feedback. Additional rounds are billed at Provider’s hourly rate (currently $250/hr).

4.4 Client Approval

Following the final revision round or Client’s earlier written approval, the website is deemed accepted.

4.5 Delayed Onboarding

If Client does not return the completed info sheet within 30 days of payment, Provider may suspend the build. The billing term continues regardless.

5. Term and Renewal

5.1 Initial Term

This Agreement begins on the payment date and continues for 12 months (1-Year) or 24 months (2-Year) as selected at checkout.

5.2 Automatic Renewal

Upon expiration, the Agreement automatically renews month-to-month at the same rate. Either party may cancel with 30 days written notice.

5.3 Rate Adjustments

Provider may adjust rates during month-to-month renewal with 60 days prior written notice. Client may cancel with 30 days written notice if they do not agree to the adjusted rate.

6. Payment

All payments are processed via Stripe. Monthly fees are billed on the same calendar day each month beginning on the payment date. Fees not received within 10 days are subject to a 1.5% monthly late fee (18% per annum). Monthly service fees are non-refundable.

7. Website Ownership and License

7.1 Website-as-a-Service Model

The website is provided as a service, not a product. Client does not acquire ownership of the website code or hosting during or after the term.

7.2 Access Upon Cancellation

Upon cancellation, Provider takes the website offline within 30 days. Client may request an export of their text content and images during that window. A code buyout option is available and must be negotiated separately.

7.3 Domain Names

Domains registered by Provider on Client’s behalf are transferred to Client upon request and payment of any outstanding balance. Client-provided domains remain Client’s property.

7.4 Content Ownership

All materials provided by Client remain Client’s sole property. Provider is granted a license to use Client Content to build and maintain Client’s website and, to the extent necessary, to exercise Provider’s portfolio and marketing rights under Section 8.1.

8. Provider’s Retained Assets

Provider retains all rights to its tools, templates, methodologies, code libraries, and proprietary processes. Nothing in this Agreement transfers these to Client.

8.1 Portfolio and Marketing Rights

Provider reserves the right to display screenshots, links, and descriptions of work performed under this Agreement in its portfolio, website, case studies, and marketing materials. Client may revoke this right with written notice, at which point Provider will remove identifying Client information within 30 days.

9. Third-Party Services and Hosting

Client’s website is hosted under Provider’s managed account. Provider may change hosting providers without notice, provided service continuity is maintained. Provider is not liable for outages or changes in third-party platforms.

10. No Guarantee of Results

Provider makes no guarantee of specific search engine rankings, traffic levels, lead volume, or business outcomes. Results depend on factors outside Provider’s control including algorithm changes and local competition.

11. Acceptable Use

Client agrees not to use Provider’s services for unlawful, fraudulent, harmful, or deceptive activity. Provider may terminate immediately, without refund, for violations of applicable law.

12. Confidentiality

Each party will keep confidential any non-public business information disclosed by the other party. This obligation survives termination for three (3) years. It does not apply to publicly available information or disclosures required by law.

13. Termination

13.1 Termination for Cause

Either party may terminate immediately if the other materially breaches this Agreement and fails to cure within 15 days of written notice.

13.2 Early Termination by Client

If Client terminates before the end of the initial term without cause, remaining monthly fees for the balance of the term become immediately due, calculated at the full non-discounted 1-year rate ($249/mo for Stand Up, $649/mo for Growth), regardless of any multi-year discount.

13.3 Termination for Non-Payment

Provider may terminate with 5 days written notice for uncured past-due payment. Outstanding balances and early termination fees still apply.

14. Limitation of Liability

Provider’s total liability to Client is capped at the total fees paid in the three (3) months preceding the claim. Neither party is liable for indirect, incidental, special, punitive, or consequential damages.

15. Dispute Resolution

15.1 Informal Resolution

The parties agree to attempt good-faith negotiation before initiating formal proceedings.

15.2 Binding Arbitration

Unresolved disputes are settled by binding arbitration under AAA rules in St. Charles County, Missouri. The arbitrator’s decision is final. Emergency injunctive relief may be sought from a court without waiving the right to arbitrate.

15.3 Governing Law

This Agreement is governed by the laws of the State of Missouri. For non-arbitrable matters, the parties consent to the exclusive jurisdiction of the courts of St. Charles County, Missouri.

16. General Provisions

Independent Contractor: Provider is an independent contractor, not an employee, partner, or agent.
Electronic Signatures: Electronic and click-through acceptance is valid and binding.
Entire Agreement: This Agreement (plus any Scope of Work Addenda) is the entire agreement and supersedes all prior understandings.
Amendments: May only be made in writing signed by both parties.
Severability: Invalid provisions do not affect remaining terms.
Notices: Written notices to Provider: services@untapweb.com. To Client: email provided at checkout.